: Sir, I agree with you completely. I too am a McDonalds employee, I find it incredibly annoying when customers get belligerent and act like the originator of this thread. I charge the customer for the soft drink even if they order water, and no one ever questions it. I do that because my managers have told me to.
If you charge people soda price for water and that's what your managers tell you to do, then either your manager or the McDonalds system itelf is more greedy than I thought. I am an assistant manager at BK myself, and honestly, I thought our store manager was the cheapest person alive, but your manager takes the cake. There is no reason why any customer should be charged anything for water, let alone full soda price! Water costs you nothing and the cups are less than a penny a piece. (We do make a hefty profit on drinks) Many of my customers tell me they won't go to the local McDonalds because they charge 25 cents for water. Thats bad enough, but charging them full soda price? That's crazy. Most McDonalds don't even refill your soda for free. And as for the original poster, that customer was in the right. If you are paying for a meal, there is no reason why she cant get water instead of soda. These managers are pretty stupid if you ask me.