'A ground-breaking study ... the first new and independant attempt to look at employees who "are rapidly becoming part of the major working in the service industries" '
Philip Bassett, Financial Times

'Yiannis Gabriel's book ... should be shelved in every catering manager's office'
New Society

'The words of the workpeople themselves give this work an enduring vitality and many insights into what makes ordinary people tick'
Work and Stress Journal

Published in 1988 by:

Routledge
11 New Fetter Lane
London
EC4P 4EE
ISBN 0-415-05438-9