Day 213 - 31 01 96 - Page 74

 
 

                                                                  DAY 213
 
 
 
 
 
     1        an actual different to the operation or efficiency of the
     2        restaurant?
     3        A.  It made a great difference to the operation of the
     4        restaurant.
     5
     6   Q.   Can I ask you one other question arising out of the same
     7        topic, and it is this:  is the mere number of heads in the
     8        store on any one day the sole guide or the sole criteria
     9        for efficiency, or are there other things which matter in
    10        producing a good service for the customer?
    11        A.  Having the correct level of staff, level of Managers,
    12        and making sure that the restaurant is a safe environment,
    13        restaurant safety and food safety; all of these matter in
    14        the proper operation of a restaurant.
    15
    16   Q.   I ask you a further question, which is probably obvious and
    17        answers itself.  If you have got good Managers in a
    18        restaurant, can they do well with fewer staff than somebody
    19        who is not such a good Manager, or does it not actually
    20        affect that restaurant?
    21        A.  Sorry, can you -----
    22
    23   Q.   Sorry.  Can a good Manager do better with fewer staff than
    24        a poor Manager?  I suppose it is obvious.
    25        A.  Yes.
    26
    27   Q.   Yes.
    28
    29   MR. MORRIS:  It was a slightly leading question.
    30
    31   MR. RAMPTON:  It is very leading, but it is so obvious that it
    32        may not matter.
    33
    34   MR. JUSTICE BELL:  He could, but a good Manager would have as
    35        many staff as he truly needs, I suppose?
    36        A.  It is how productive you make your people.
    37
    38   MR. JUSTICE BELL:   Yes.   Is there anything else, Mr. Rampton?
    39
    40   MR. RAMPTON:  Thank you.  There is nothing else I want to ask
    41        Mr. Khazna.  There is something I want to raise with
    42        your Lordship.
    43
    44   MR. JUSTICE BELL:  Yes.  Thank you, Mr. Khazna.  Leave the
    45        witness box, please.
    46        ^^
    47                        (The witness withdrew)
    48
    49   MR. RAMPTON:  My Lord, in fact, for this purpose, it probably
    50        does not matter, since I do not know if there any members 
    51        of the public in court.  It is not a personal sensitivity, 
    52        this.  It is something that I would rather was not 
    53        broadcast, whether by people in court or by some indirect
    54        means.  It is this: we now have news of Mr. Bone.  What
    55        I did not say was that the medical test which he was having
    56        was a lung biopsy.
    57
    58   MR. JUSTICE BELL:  I did not think it sounded too good.  What is
    59        the end position?
    60
 
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