- McJobs and Workers -

What fast food people have to put up

Posted by: Shaun ( Burger King, new york city area ) on September 02, 1999 at 11:25:57:

In Reply to: I'd like to clairfy some stuff..... posted by Darya on September 01, 1999 at 11:49:47:

It's too bad you had some terrible managers and that you didn't like your overall experience at the place. I honestly don't know how McDonalds works because I work at Burger King and as a manager I do find that sometimes managers have a difference of opinion on some things than the crew. You might not like your managers but realize that not all treat thier employees like dirt. When I was a crew person I liked most of my managers and even now as a manager now I get along well with all employees, from the middle-aged day crew to the teen aged night crew. Me and one of the other managers here are both 21, so maybe that's why we get along so well with the kids. Tho other 2 managers at my store are both in thier 40's, and one of them is one of my favorite people to work with.She gets along with everyone too and all the kids love her.The store manager though, he is a jerk. Let's just say he does not treat people they way he would want to be treated. Don't get me wrong, he won't do anything illegal like over-work the employees or not give someone a break (like some managers I read about here)but he just is not a nice person. Nobody likes him, even though he is nice sometimes. He is a great manager, but a terrible person.Anyway, all the employees tell us that the only reason they put up with him and not quit is that us other 4 managers are great. I think it is important to treat the crew like the people they are (besides, I remember what it was like to be a crew person) I hope one day you get some good managers to replace the bad ones you have now.
You also mentioned how you hate putting up with rude customers and your managers make you put up with them? Your managers tell you the customer is always right? Ha! Let me tell you something. You are a fast food employee-you are there to take customers orders, not thier abuse. Stand up for yourself. Every manager and employee in my store knows that if a customer is rude to you then you refuse to serve them. Now of course some people have attitude problems. You can't help that. If someone has an attitude problem we just have to grin and bear it. Serve them and maybe they will lighten up. We won't refuse service to someone who has an attitude. But if a customer yells or curses at an employee or if they act rude and obnoxious they wont be served. If a customer does not treat me with respect then I won't serve them. Neither will the other managers and employees. Most rude customers come in through drive thru because they are too cowardly to come inside and look at us face to face.
I can write a book on how the customer is not always right. If you want I can list, in a seperate post, examples and real life experiences I have seen in my 5 years. Well, the bottom line is you are a person, and if a customer treats you like you are thier slave you shouldn't put up with it (no one in my store does) Hang in there.

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